KANEKYU INTERNATIONAL BRAND SITETaiwan market support for Japanese and international brands
康乃久KANEKYU康乃久 · EST. 1989
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AI WORKFLOW · 03

B2C content and service knowledge

Keep products, fairs, locations, FAQs and official purchase handoffs aligned across channels.
View implementation process ↓Open document templates ↓Download the fixed-format toolkit ↓

Best for

Frequently changing information that must stay aligned across web, LINE, email and social channels.

Expected outcome

Source-backed, dated, approval-ready product copy, FAQs and short channel versions.

IMPLEMENTATION SOP

Practical implementation process

Start with one real but de-identified data set, then use the test result to agree ongoing scope, cadence, access and fees.

  1. 01

    Nominate official sources

    Confirm the official source and bounded scope.

    Primary owner
    Business owner
    Step deliverable
    Scope and source list
  2. 02

    Define fields and terminology

    Define required fields, status, access and approval conditions.

    Primary owner
    Business and approval owners
    Step deliverable
    Field, access and approval rules
  3. 03

    Prepare one update set

    Run one test with de-identified real data and review differences and gaps.

    Primary owner
    AI preparation / human review
    Step deliverable
    First difference and gap report
  4. 04

    Review food and transaction facts

    AI prepares the draft or report; authorised staff review facts and risks.

    Primary owner
    AI draft / staff approval
    Step deliverable
    Pre-approval deliverable
  5. 05

    Publish and track FAQs

    Record approval, version, owner and the next review date.

    Primary owner
    Authorised staff
    Step deliverable
    Version, approval and next-review record

READINESS CHECK

Information needed before starting

WORKING DOCUMENTS

Document toolkit you can open now

Open a document to view its recommended fields. These are starting templates; the working version is adapted to company process and access controls.

01B2C content source sheetRecord the official basis for every item.Open documentClose document

Recommended fields

  1. 01Item ID
  2. 02Official source
  3. 03Approved value
  4. 04Channel
  5. 05Last check
  6. 06Owner and approver
  7. 07Next check
02Channel copy approval sheetOrganise web, LINE, email and social drafts.Open documentClose document

Recommended fields

  1. 01Audience
  2. 02Channel
  3. 03Heading
  4. 04Short and long copy
  5. 05CTA and URL
  6. 06Asset source
  7. 07Limitations
  8. 08Approval status
03FAQ and exception logRetain approved replies and escalation conditions.Open documentClose document

Recommended fields

  1. 01Question
  2. 02Approved answer
  3. 03Source
  4. 04Commitment boundary
  5. 05Escalation owner
  6. 06Products or fairs
  7. 07Update date

DOWNLOADABLE TOOLKIT · v1.0.0

Fixed formats and compatible software

Start with the complete ZIP, or download Excel, Word or PDF separately. Traditional Chinese, Japanese and English are combined in each file, with version and approval fields included.

ZIPRecommendedComplete toolkit

Get Excel, Word, PDF and the usage guide together.

v1.0.0 · 2026-08-21 · 340 KB↓Excel .xlsxEditable working file

Includes instructions and three ready-to-complete worksheets.

v1.0.0 · 2026-08-21 · 16 KB↓Word .docxFillable approval document

For requirements, human review and approval records.

v1.0.0 · 2026-08-21 · 49 KB↓PDFReading and print edition

A fixed layout for review, printing and internal briefing.

v1.0.0 · 2026-08-21 · 291 KB↓
Excel is the editable operating file, Word is for completion and approval, and PDF is for reading and printing. No file contains macros or an automatic system connection. CSV is deferred until the real import schema is confirmed, avoiding a placeholder format that cannot be imported safely.

OFFICIAL SOFTWARE

Open with official software

This site does not host or repackage installers. Use the official sources below; Google Sheets can run directly in a browser.

HUMAN REVIEW · ACCESS

Human review and access boundaries

  • Product claims, ingredients and allergens require human review
  • Price, stock and delivery follow the actual sales channel
  • Do not send unsupported answers to customers

These are workflows available for assessment and phased introduction. They do not imply that the current website is connected to customer, order, inventory, finance, LINE or email systems. Data access, sending, automation, cadence, retention, fees and responsibility remain subject to testing and written scope.

START WITH ONE REAL WORKFLOW

Start an initial review with this module

Email the module requirements →View the B2C customer hub →View general contact options →
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